Common Queries
The Info You’re After
Shipping Info
Items can be delivered via LBC or Lalamove.
Customer will handle the delivery fee whichever courier they use
Lalamove is same day delivery.
We ship items every Friday,
What are the payment options?
The Soap Story PH accepts the following payment methods (to be selected at checkout):
Paypal Express (plus 3% on your total will be added if you are to use this opition)
All Major Credit Cards & Debit Cards via Paypal (plus 3% on your total will be added if you are to use this opition)
Bank Deposit
GCASH
Track Shipment
A tracking number from the courier will be provided as soon as the item has been dispatch to the courier.
Your tracking number will be activated after 24 hours.
An automated email or SMS update will be sent out as soon as your parcel is in transit and when it's ready for delivery.
Shipping Cost
Metro Manila Orders:
Starts at PHP 250
Provincial Orders:
Starts at PHP 250
Lalamove fee depends on the location. Items will be picked up from Cavite.
**These rates may vary due to weight and specific locations. To get a more accurate rate send us a message.
Workshops
We are offering Soap Making, Shampoo Bar, Conditioner Bar, and other other Bath & Body workshops.
Please see our Workshops Page to see schedule, rates, and inclusions for each class.
We also do one on one classes via zoom.
Any other queries.
Please do not hesitate to reach out to us on our Contact form. We will respond promptly and happily to any questions or comments you may have!